As Managing Director of American Express in the UK, Charlotte has launched and championed a number of incremental internal initiatives to continue to build a more inclusive work environment where women are encouraged to speak up and take control of their own careers. She signed American Express UK up to the Women in Finance Charter and invested in transformational Diversity and Inclusion training for 120 of the company’s most senior leaders. Charlotte is executive sponsor of the Women’s Interest Network and regularly participates in internal diversity panels and events for employees. Combined with an active talent strategy, these measures have helped Amex to increase the number of women in senior roles from 36% to 41%. Externally, Charlotte is involved in a number of organisations where she works to motivate and inspire other women. She is a UK Finance Board Member and diversity lead, and an awards committee member of professional network Women in Payments UK . She regularly talks publicly about important topics affecting women in the workplace at industry events and in the media. Charlotte also sponsors the American Express UK Leadership Academy which helps develop emerging leaders in the not-for-profit sector.