Caroline’s inclusion journey started with sharing her own personal story with everyone in the business, when she first took on the role of Lightspeed’s Global CEO. Since then, her proactive approach has seen her increasing the female representation on the Board of Directors from 27% in 2016 to 44% in 2017. She has introduced a 3 Year Plan of Transformation for the business, including new transformation-focused global values, which encourage everyone, especially women, to be bold in their careers. She regularly encourages the business to take time out to the celebrate important landmark anniversaries for diversity e.g. International Women’s Day, Black History Month, and Mental Health Awareness Week. Not only has her work lead to implementations of policies on agile working and addressing the gender pay gap, Caroline also makes time to mentor female colleagues. Externally, Caroline has been hugely involved in conducting pro bono research to provide an initial baseline view of ‘what the Market Research Industry truly looks like when it comes to Inclusion and Diversity’. Results from the research led to a large number of projects and policies to address the lack of female representation at senior levels.