Sue understands that unconscious bias – both in recruitment and management – is still a challenge in many industries. As such, she believes in having strong female role models and mentors, and relevant training, which has included sponsoring female leaders to attend ‘Women on Board’ training, supporting their leadership development. M&S Bank have an equal 50:50 gender split at the most senior management level, with 65% of other managerial roles held by women, and the lowest gender pay gap in the industry (2%). They have also done a lot to break down taboos, like talking openly about fertility struggles and enabling new parents to bring their baby in to work to attend events/roadshows, making it easier for them to stay connected and feel less isolated. Sue has also implemented a D&I committee – covering five strands, including Gender, Ability & Well-being, LGBT, BAME and Faith. Externally, she is an advocate of mentoring and firmly believes that empowered women really do empower women and that you can learn a huge amount from the experience of others. She also regularly gives her time to speak on the importance of inclusion at both national and regional events and in the media.